Shipping
Shipping Information
At Thatwatchshop, we are committed to providing fast, reliable, and affordable shipping services to ensure your order reaches you safely and on time. All products are carefully packed and dispatched from our Auckland warehouse, allowing us to maintain strict quality control and deliver a seamless shopping experience.
Shipping Across New Zealand
Detailed Information of delivery charges:
NEW ZEALAND (1 - 2 days)
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FREE Change of mind returns for our New Zealand Customers
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FREE shipping on all orders over $99
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$7.95 shipping on all orders under $99
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$10.95 shipping to rural addresses.
* We exclusively use the NZ post overnight courier service with no signature required. if you would like a "signature required" service, please let us know.
Australia Shipping
Customers in Australia can take advantage of our efficient international shipping services, with delivery typically taking 3–5 business days. We provide free shipping on orders above $300.
AUSTRALIA (3 - 5 days)
Free Shipping over $300 (3-5 days)
$15.95 Shipping under $300 with (3-5 days)
USA (4 - 7 days)
FREE shipping on all orders over $350 (NZD)
$23.95 (NZD) Shipping (4-7 days)
CANADA (4 - 7 days)
FREE shipping on all orders over $350 (NZD)
$23.95 (NZD) Shipping (4-7 days)
Reliable Courier & Processing
To ensure consistent delivery performance, we partner with trusted courier services that prioritize overnight and expedited shipping options wherever possible. Orders are processed promptly after confirmation, and tracking details are provided so customers can monitor their shipment progress in real time. This streamlined logistics system allows us to maintain our commitment to fast dispatch and dependable delivery.
Backorders
If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both international and domestic orders). Once your order ships, you will receive tracking information Straight away.
Customer Support & Delivery Assistance
If you experience any issues with shipping, delivery delays, or order tracking, our dedicated support team is ready to assist you. We aim to resolve all delivery-related queries quickly and efficiently, ensuring a smooth post-purchase experience. Our customer-focused approach extends beyond shipping, backed by a strong returns and refunds policy and responsive after-sales support.
Contact Info:
Support Email: info@thatwatchshop.co.nz
Support phone number: 022-507-8984
We can also be contacted via the live chat feature available on the website, as well as through direct messages on Facebook and Instagram.