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Returns & Refunds

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.

Please note that if the return is not due to a faulty product or due to a mistake on our part that a 6% re-stocking fee as well as the the shipping cost is applicable, to go towards our expenses on the transaction.

Late or missing refunds

If you haven’t received a refund after 7 days, please contact us at info@thatwatchshop.co.nz

Exchanges

If you would like to exchange your unused product, please send us an email at info@thatwatchshop.co.nz to arrange this.

Shipping

If the reason for return is our fault we will cover the return shipping costs and refund the customer in full for the original cost of the product and the shipping costs.

When returning your product, you may be responsible for paying postage / courier costs for returning your item.

Return Address: PO Box 308085, Manly 0952, New Zealand

Support Email: info@thatwatchshop.co.nz

Support phone number: 022-507-8984