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Returns & Refunds


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.

Late or missing refunds
If you haven’t received a refund after 7 days, please contact us at info@thatwatchshop.co.nz

If you would like to exchange your unused product, please send us an email at info@thatwatchshop.co.nz to arrange this.

If the reason for return is our fault we will cover the return shipping costs and refund the customer in full for the original cost of the product and the shipping costs.

When returning your product, you may be responsible for paying postage / courier costs for returning your item.

Return Address: 124 Regent Drive, Paraparaumu Beach, Wellington 5032, New Zealand

Support Email: info@thatwatchshop.co.nz

Support phone number: 022-507-8984